This job is full-time, working 40 hours a week.
The typical number of scheduled hours is 40 per week, with the expectation of working more hours per week if there is a client demand.
Our goal at Amazon is to be the most customer-focused organization on the planet. As we extend our logistics products and services, including enhancing how we fulfill and transport customer orders, we work to go above and beyond expectations by innovating and offering best-in-class customer support. The good news is that we have just just began as we are now making history. At Amazon, you get to work with intelligent, driven individuals that create new goods and services daily for our clients.
By giving in-station, hands-on support in real time to make sure our clients receive their items when promised, you will contribute to enhancing the customer experience as a delivery station liaison. Additionally, the job will assist in putting clients in touch with professionals who can give them the most precise and current information regarding their packages. Beyond completing and delivering customer orders, our work also involves making sure our clients are happy.
The duties of a Delivery Station Liaison include:
Using empathy to handle challenging client circumstances over the phone and via email; being responsive and giving the requirements of the customer top priority; and requesting input from the customer to enhance the customer experience.
analyzing data; supplementing data with anecdotes and experience; a willingness to look for and create work flows and procedures; a search for ways to enhance and promote quality; fulfilling deadlines while displaying accuracy and thoroughness.
Utilizing analytical thinking to quickly identify and fix customer-facing problems; expertly gathering and evaluating data to create alternate solutions.
a successful communication; focusing on meeting client demands, keeping confidentiality, and adhering to regulations and procedures; listening and seeking explanation.
juggling the demands of the individual and the team; showing objectivity and being open to other people’s viewpoints; delivering and getting criticism; Supporting the team’s efforts to succeed; Contributing to the creation of a positive team atmosphere; Commitment to goals and objectives.
Respecting others, gaining others’ trust, and standing firmly behind the principles and objectives of the organization.
supporting diversity and affirmative action.
lifting, pushing, tugging, and carrying objects up to 49 pounds.
For shifts up to 12 hours, various positions include standing, crouching, kneeling, and/or stretching.
working in a manufacturing setting where the noise level and temperatures are variable in a warehouse (personal protective equipment provided).
High school diploma or an equivalent
prior customer service experience
the capacity to efficiently set priorities for tasks to ensure effectiveness
experience with Microsoft Outlook and the Windows operating system
knowledge of several web browsers, database searches, and instant messaging software
Bachelor’s degree or comparable professional experience
proficiency in communication abilities, both written and oral
knowledge of performance measures, including how to create them and use them to track progress against key performance indicators
Amazon is dedicated to creating an inclusive and diverse workplace. Amazon is an equal opportunity employer and does not discriminate against applicants or employees based on their race, national origin, gender, gender identity, sexual orientation, protected veteran status, handicap, age, or any other legally protected status. Please visit if you want to request accommodations for people with impairments.